Shipping Policy

At BBHoraire, we carefully package every order to ensure your products arrive safely and in excellent condition.

Processing Times

Most orders are processed and shipped from Canada within 1–2 business days after the order is placed.

Custom nameplate orders require additional production time and typically take 2–3 business days to complete before shipping.

Orders are not processed or shipped on weekends or holidays.

Shipping Times

Estimated delivery times begin once your order has been shipped:

• Canada: Approximately 2–7 business days
• United States: Approximately 4–8 business days
• International: Approximately 7–15 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to carrier disruptions, customs processing, weather, or other circumstances outside of BBHoraire's control.

Custom Nameplate Shipping

Custom nameplates typically require 2–3 business days for production before they are shipped.

Once completed, custom nameplates generally require an additional 4–6 business days for delivery, depending on the destination and shipping carrier.

Please ensure all custom text is correct before submitting your order, as customized products are made specifically to your specifications.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your order and shipping destination.

BBHoraire does not currently offer free shipping based on an order-value threshold.

Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please allow up to 24–48 hours for tracking information to update after your order has been shipped.

Shipping Address & Address Changes

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible. We will do our best to update the address before the order ships.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed. Any additional shipping, forwarding, or return-to-sender costs resulting from an incorrect address may be the responsibility of the customer.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 30 days of purchase and provide photos of the product and packaging.

BBHoraire will review the issue and, where applicable, provide a replacement for the affected product or component.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

If your package appears to be significantly delayed or lost, please contact us and we will assist with investigating the shipment.

Customs, Duties & Taxes

Orders are shipped from Canada.

For orders shipped outside of Canada, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are outside of BBHoraire's control and are the responsibility of the customer.

Questions

If you have any questions regarding shipping, please contact us through our Contact Us page. We are happy to assist with any shipping questions or concerns.